Mutuality

Sharing common experiences and being authentic in our relationships.

• We take time to get to know people and what is important to them.

• We build positive and authentic relationships.

• We learn from others, and we share our own learning.

• We use respectful language.

• We respect that people can have different beliefs about recovery and wellbeing

Experiential knowledge

Valuing what we have learnt from our life experiences.

• We use our own experiences to encourage and inspire those we support, and to build trust and connection.

• We tell useful stories from our own experience that are relevant to the current challenges of the person we are supporting.

• We don’t make assumptions about what others are feeling.

• We ask thoughtful questions. We listen so that we can understand what the other person is feeling.

• We use our experiences to develop strategies for system change that ensure services meet the needs of the people they are there for.

Self-determination

Valuing the right of people to make their own choices, without any pressure from others.

• We encourage people to make their own decisions. We offer options when available.

• We encourage people to try new things.

• We work together to learn and grow from our experiences.

• We encourage people’s resilience and personal growth.

• We encourage people to decide what they want in life and how to achieve it. We do not judge their decisions or plans.

Participation

Valuing the right of people to participate in their treatment, and in the delivery of services.

• We honour everyone’s ideas and opinions. We believe everyone can contribute, encourage and support people to voice their experiences.

• We support people to participate in and lead their treatment.

• We encourage people to identify their strengths and use them to improve their lives.

• We advocate for the improvement of services. We take opportunities to lead service delivery and design.

Equity

Treating people fairly, without discrimination.

• We work to understand how injustices can affect people.

• We identify injustices, prejudice and bias and work to address them by advocating for change.

• We have open discussions about discrimination, trauma, oppression, crisis and safety.

• We use supportive and respectful language.

• We respect privacy and confidentiality.

Hope and wellbeing

Believing that there is always hope, and that resilience and wellbeing are possible for everyone.

• We focus on people’s strengths. We acknowledge that people’s strengths and informed choices are important for their recovery and wellbeing.

• We encourage people to have dreams and goals that have meaning for them.

• We model positive ways of working through embodying hope and resilience in all parts of our work.

• We support people to understand that life challenges can be opportunities for learning and growing.